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	<title>Bitesize Marketing</title>
	<atom:link href="http://www.bitesize-marketing.co.uk/blog/feed" rel="self" type="application/rss+xml" />
	<link>http://www.bitesize-marketing.co.uk/blog</link>
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			<item>
		<title>3 Companies live with Bitesize SEO</title>
		<link>http://www.bitesize-marketing.co.uk/blog/uncategorized/3-companies-live-with-bitesize-seo</link>
		<comments>http://www.bitesize-marketing.co.uk/blog/uncategorized/3-companies-live-with-bitesize-seo#comments</comments>
		<pubDate>Thu, 21 Oct 2010 14:55:00 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://www.bitesize-marketing.co.uk/blog/?p=38</guid>
		<description><![CDATA[Bitesize SEO was launched just under a year ago and since then 3 clients have benefitted from this service.
Bitesize SEO is a packaged solution that provides small businesses with everything they need to ensure they have a professional website that is fully optimised.  (found by people performing searches online)
Included in the package is:

Brand Identity including [...]]]></description>
			<content:encoded><![CDATA[<p>Bitesize SEO was launched just under a year ago and since then 3 clients have benefitted from this service.</p>
<p>Bitesize SEO is a packaged solution that provides small businesses with everything they need to ensure they have a professional website that is fully optimised.  (found by people performing searches online)</p>
<p>Included in the package is:</p>
<ul>
<li>Brand Identity including brand guidelines and logo creation</li>
<li>Research report based on your market, competitors and opportunity for your business</li>
<li>Messaging strategy and all your website copy (in the correct style and tone so it accurately reflects your brand)</li>
<li>6 page website (not template based so bespoke design)</li>
<li>Creation of word press blog customized to your site design</li>
<li>On and off page site optimisation (10 keywords/phrases and 200 plus backinks)</li>
</ul>
<p>Customers who have benefited from this service include:</p>
<p>Tucci&#8217;s Kitchen:  <a href="http://www.tucciskitchen.com">http://www.tucciskitchen.com</a></p>
<p>Engage Recruitment:  <a href="http://www.engagerecruit.co.uk/">http://www.engagerecruit.co.uk/</a></p>
<p>County Blinds and Awnings:  <a href="http://www.cbanda.com/">http://www.<span style="text-decoration: underline;">cbanda</span>.com/</a></p>
<p>to find out how Bitesize Marketing can help you please contact Lisa J</p>
]]></content:encoded>
			<wfw:commentRss>http://www.bitesize-marketing.co.uk/blog/uncategorized/3-companies-live-with-bitesize-seo/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Vital Statistic for B2B Marketers</title>
		<link>http://www.bitesize-marketing.co.uk/blog/uncategorized/vital-statistic-for-b2b-marketers</link>
		<comments>http://www.bitesize-marketing.co.uk/blog/uncategorized/vital-statistic-for-b2b-marketers#comments</comments>
		<pubDate>Fri, 11 Jun 2010 12:12:57 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[B2B Stats]]></category>

		<guid isPermaLink="false">http://www.bitesize-marketing.co.uk/blog/uncategorized/vital-statistic-for-b2b-marketers</guid>
		<description><![CDATA[Check out this excellent video.  http://ht.ly/1WG3j.  I love it!!
]]></description>
			<content:encoded><![CDATA[<p>Check out this excellent video.  http://ht.ly/1WG3j.  I love it!!</p>
]]></content:encoded>
			<wfw:commentRss>http://www.bitesize-marketing.co.uk/blog/uncategorized/vital-statistic-for-b2b-marketers/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Social Media Success- Wiggly Wigglers</title>
		<link>http://www.bitesize-marketing.co.uk/blog/uncategorized/social-media-success-wiggly-wigglers</link>
		<comments>http://www.bitesize-marketing.co.uk/blog/uncategorized/social-media-success-wiggly-wigglers#comments</comments>
		<pubDate>Tue, 16 Mar 2010 13:16:24 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[measurement]]></category>
		<category><![CDATA[social media]]></category>

		<guid isPermaLink="false">http://www.bitesize-marketing.co.uk/blog/uncategorized/social-media-success-wiggly-wigglers</guid>
		<description><![CDATA[With so much press on social media and so many how to guides sometimes its hard to know where to start.  It also reminds me of a very popular phrase &#8216;tell me and I&#8217;ll forget, show me and I&#8217;ll remember and involve me and I&#8217;ll understand&#8217;  
So in my attempt to &#8217;show you&#8217; [...]]]></description>
			<content:encoded><![CDATA[<p>With so much press on social media and so many how to guides sometimes its hard to know where to start.  It also reminds me of a very popular phrase &#8216;tell me and I&#8217;ll forget, show me and I&#8217;ll remember and involve me and I&#8217;ll understand&#8217;  </p>
<p>So in my attempt to &#8217;show you&#8217; I am going to use a success story which I can come across today.</p>
<p>Wiggly Wigglers is farming and gardening co with 18 employees.   Wiggly Wigglers has harnessed the power of social media. Building on its mission for the public to embrace sustainable gardening practices, the company produces weekly podcasts which have led to press coverage around the world, increased sales and an 80% reduction in advertising costs. the company also posts ‘how to’ videos on its website and on youtube, while Wiggly Wigglers’ pages on Facebook and twitter are followed by more than 1,600 people.</p>
<p>What an amazing case study.  Rest assured that social media is not a phase but is a phenomenon that changes everything.    This is a powerful way to engage with the market and will be even more powerful in the future.</p>
]]></content:encoded>
			<wfw:commentRss>http://www.bitesize-marketing.co.uk/blog/uncategorized/social-media-success-wiggly-wigglers/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Measuring Social Media</title>
		<link>http://www.bitesize-marketing.co.uk/blog/uncategorized/measuring-social-media</link>
		<comments>http://www.bitesize-marketing.co.uk/blog/uncategorized/measuring-social-media#comments</comments>
		<pubDate>Sun, 07 Mar 2010 23:36:28 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[blog]]></category>
		<category><![CDATA[marketing ROI]]></category>
		<category><![CDATA[measurement]]></category>
		<category><![CDATA[social media]]></category>

		<guid isPermaLink="false">http://www.bitesize-marketing.co.uk/blog/uncategorized/measuring-social-media</guid>
		<description><![CDATA[With all aspects of marketing the return on investment (ROI) is key and social media marketing is no exception.  There are no hard and fast rules of what to measure and over time you will create your own success metrics.  Measuring social media will also provide you invaluable insight into where traffic is [...]]]></description>
			<content:encoded><![CDATA[<p>With all aspects of marketing the return on investment (ROI) is key and social media marketing is no exception.  There are no hard and fast rules of what to measure and over time you will create your own success metrics.  Measuring social media will also provide you invaluable insight into where traffic is coming from and what the most popular networks, blogs and forums are allowing you to focus your efforts on where to engage in conversation.<br />
Here are some tools to get you started on measuring social media:<br />
•	Set up Google Alerts. Google Alerts are free email updates from Google search results about any topic you’re interested in tracking. Anytime Google adds something to its index that mentions the terms you are tracking you will receive an immediate email notification with a link to that item. Alerts can be set up for web, blog, news, video, or group searches. This could include:<br />
o	Your keywords/phrases<br />
o	Your competitors<br />
•	Review the results in your web analytics data. You could use Google Analytics. Google Analytics is a free tool from Google that provides detailed and very useful information about your website traffic and the effectiveness of your marketing efforts. When you run social media campaigns, you can attach tracking tags to those campaigns so that we can properly monitor them in Google Analytics.  You will also know which sites are sending traffic to your site.<br />
•	Search Twitter. You currently can search Twitter for real-time results. One easy way to monitor conversations about your company is to search for your company’s name. You can also use Twitter clients like TweetDeck or Seesmic to save searches and monitor in real-time whenever someone uses a specific word or phrase in a tweet.<br />
•	Use BackType, which is a real-time search engine that indexes online conversations in thousands of blogs and social networks. This will allow you to keep up-to-date with conversations in blogs and respond to posts about your business</p>
]]></content:encoded>
			<wfw:commentRss>http://www.bitesize-marketing.co.uk/blog/uncategorized/measuring-social-media/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Marketing Back to Basics- Slides Available</title>
		<link>http://www.bitesize-marketing.co.uk/blog/uncategorized/marketing-back-to-basics-slides-available</link>
		<comments>http://www.bitesize-marketing.co.uk/blog/uncategorized/marketing-back-to-basics-slides-available#comments</comments>
		<pubDate>Sun, 07 Mar 2010 11:43:21 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[Bitesize Marketing]]></category>
		<category><![CDATA[Lisa Archer]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Marketing Top 10 Tips]]></category>

		<guid isPermaLink="false">http://www.bitesize-marketing.co.uk/blog/uncategorized/marketing-back-to-basics-slides-available</guid>
		<description><![CDATA[Many thanks for everyone who attended my seminar at the Bracknell Business Expo on the 3rd March 2010.  It was great to see a full house and people standing at the back.
Many attendees asked for my slides so I&#8217;ve uploaded these and you can access them by clicking here http://www.slideshare.net/BitesizeMarketing/marketing-back-to-basics
I would love to hear [...]]]></description>
			<content:encoded><![CDATA[<p>Many thanks for everyone who attended my seminar at the Bracknell Business Expo on the 3rd March 2010.  It was great to see a full house and people standing at the back.</p>
<p>Many attendees asked for my slides so I&#8217;ve uploaded these and you can access them by clicking here http://www.slideshare.net/BitesizeMarketing/marketing-back-to-basics</p>
<p>I would love to hear your thoughts on the seminar and any future content that you would like me to present on.</p>
<p>many thanks</p>
<p>Lisa</p>
]]></content:encoded>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Bitesize Marketing Presenting &#8216;Marketing Back To Basics&#8217;</title>
		<link>http://www.bitesize-marketing.co.uk/blog/uncategorized/bitesize-marketing-presenting-marketing-back-to-basics</link>
		<comments>http://www.bitesize-marketing.co.uk/blog/uncategorized/bitesize-marketing-presenting-marketing-back-to-basics#comments</comments>
		<pubDate>Tue, 26 Jan 2010 18:40:06 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[Bitesize Marketing]]></category>
		<category><![CDATA[Lisa Archer]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Marketing Consultant]]></category>
		<category><![CDATA[marketing tips]]></category>
		<category><![CDATA[marketing tips for small businesses]]></category>
		<category><![CDATA[messaging strategy]]></category>
		<category><![CDATA[SEO]]></category>
		<category><![CDATA[Small business marketing]]></category>
		<category><![CDATA[Social media marketing]]></category>
		<category><![CDATA[Social media marketing strategy]]></category>
		<category><![CDATA[Top tips for Social Media Marketing]]></category>
		<category><![CDATA[Top Tips for Social Networking]]></category>

		<guid isPermaLink="false">http://www.bitesize-marketing.co.uk/blog/?p=27</guid>
		<description><![CDATA[On Wednesday 3rd March 2010 at Blue Mountain Golf and Conference Centre there will be a conference entitled, ‘Bracknell and Berkshire Business Expo’
This event will bring together local businesses and is a great way to network, share ideas and also learn from the education seminars.
Lisa Archer, owner of Bitesize Marketing, will be one of the [...]]]></description>
			<content:encoded><![CDATA[<p>On Wednesday 3rd March 2010 at Blue Mountain Golf and Conference Centre there will be a conference entitled, <em>‘Bracknell and Berkshire Business Expo’</em></p>
<p>This event will bring together local businesses and is a great way to network, share ideas and also learn from the education seminars.</p>
<p>Lisa Archer, owner of Bitesize Marketing, will be one of the experts who will be presenting on ‘<strong>Marketing Back to Basics’</strong>. During this session Lisa will provide you with <strong>10 key marketing steps to ensure your marketing works</strong>.</p>
<p><strong>The Ten Key Steps For Marketing Success are:</strong><br />
1.	Know your market and your stakeholders<br />
2.	Understand and monitor your competitors<br />
3.	Set SMART objectives for your business and then marketing<br />
4.	Develop and execute the right strategy for your organisation<br />
5.	Get your messaging right<br />
6.	Tailor your marketing- Don’t adopt a one size fits all approach<br />
7.	Embrace new marketing techniques including SEO, SEM and social media<br />
8.	True power comes from integration<br />
9.	Measure and monitor all your marketing<br />
10.	Constantly review, learn adapt and change</p>
<p>For more information on this conference and to register your interest for Lisa&#8217;s presentation please visit<br />
<em> http://www.bracknellbusinessexpo.com/seminars.php</em></p>
]]></content:encoded>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>10 Customer Marketing Tips for a Small Business</title>
		<link>http://www.bitesize-marketing.co.uk/blog/uncategorized/10-customer-marketing-tips-for-a-small-business</link>
		<comments>http://www.bitesize-marketing.co.uk/blog/uncategorized/10-customer-marketing-tips-for-a-small-business#comments</comments>
		<pubDate>Mon, 16 Nov 2009 15:05:01 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[Bitesize Marketing]]></category>
		<category><![CDATA[customer loyalty]]></category>
		<category><![CDATA[customer marketing]]></category>
		<category><![CDATA[marketing tips]]></category>
		<category><![CDATA[marketing tips for small businesses]]></category>
		<category><![CDATA[Small business marketing]]></category>

		<guid isPermaLink="false">http://www.bitesize-marketing.co.uk/blog/uncategorized/10-customer-marketing-tips-for-a-small-business</guid>
		<description><![CDATA[Bitesize Marketing is currently working with a number of small businesses and we wanted to share with you 10 customer marketing tips:
1.	Capture (and backup) all your customer data.  Here include name, postal address, email, service purchased, birthday and communication preference (email, post, phone etc..)
2.	Analyse and segment your data.  Group customers with similar characteristics [...]]]></description>
			<content:encoded><![CDATA[<p>Bitesize Marketing is currently working with a number of small businesses and we wanted to share with you 10 customer marketing tips:<br />
1.	Capture (and backup) all your customer data.  Here include name, postal address, email, service purchased, birthday and communication preference (email, post, phone etc..)<br />
2.	Analyse and segment your data.  Group customers with similar characteristics together and think about what programmes you can send each segment where you can offer them additional products/services<br />
3.	keep communicating with your customers- every 6 weeks try and touch them with an email, letter and/or phone call (here remember what they&#8217;ve told you and their communication preference) when you do communicate be interesting<br />
4.	Speak to your customers and find out what they like, what they don&#8217;t like and what they want.  You should also think about conducting a survey once a year where customers can fill in a form (paper or online some great free tools out there including survey monkey http://www.surveymonkey.com/)  Offer an incentive to encourage response<br />
5.	create a customer loyalty programme where you reward repeat businesses and encourage your current customers to become brand advocates (and recommend others to you)<br />
6.	send your customers birthday and Xmas cards &#8211; you will be surprised how little things can go along way<br />
7.	If you have a blog on your website add articles and topics of interest and ask your customers to comment.  If you don&#8217;t have a blog they try Google Word Press it&#8217;s free and easy to use<br />
8.	Create customer references and case studies to show other customers and new businesses where you have helped your customers!  this is powerful marketing as your customers are doing it for you<br />
9.	offer exclusive events for your customers only- they will feel important and rewarded (obviously how you do this will depend on your service/offering)<br />
10.	the most important thing is to listen to your customers- seek feedback and stay dynamic<br />
Remember is costs 6 times more to get a new customer than to keep an existing customer.  Treat all your customers like Kings and they will in return stay loyal.</p>
]]></content:encoded>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>NEW SERVICE TO BE LAUNCHED ON 20th NOVEMBER &#8216;Bitesize SEO&#8217;</title>
		<link>http://www.bitesize-marketing.co.uk/blog/uncategorized/new-service-to-be-launched-on-20th-november-bitesize-seo-2</link>
		<comments>http://www.bitesize-marketing.co.uk/blog/uncategorized/new-service-to-be-launched-on-20th-november-bitesize-seo-2#comments</comments>
		<pubDate>Wed, 04 Nov 2009 11:31:34 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[Bitesize Marketing]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[messaging strategy]]></category>
		<category><![CDATA[SEO]]></category>

		<guid isPermaLink="false">http://www.bitesize-marketing.co.uk/blog/uncategorized/new-service-to-be-launched-on-20th-november-bitesize-seo-2</guid>
		<description><![CDATA[Search Engine Optimisation (SEO) in a nutshell means ensuring that your website is easily found by users on search engines such as Google, Bing and yahoo.  No longer is having a website enough- you need to ensure your site is found!
Lisa has partnered with Paris Well (technical whizz) and Andy Pond (expert designer) to [...]]]></description>
			<content:encoded><![CDATA[<p>Search Engine Optimisation (SEO) in a nutshell means ensuring that your website is easily found by users on search engines such as Google, Bing and yahoo.  No longer is having a website enough- you need to ensure your site is found!<br />
Lisa has partnered with Paris Well (technical whizz) and Andy Pond (expert designer) to develop a packaged solution that provides small businesses with everything they need to ensure they have a professional website that is fully optimised.<br />
This new service is called Bitesize SEO and will be launched on the 20th November at the Women Mean Business Conference in Reading.<br />
Included in the package is the development of your messaging strategy and copy for your website, your logo reviewed/designed and your site designed as well as the technical piece surrounding on page optimisation and the creation of 30-50 backlinks (this is your secret weapon in being found online)</p>
<p>To find out more about this service please contact lisa </p>
<p>Happy surfing </p>
]]></content:encoded>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Bitesize Marketing Presenting, Web site Hide and Seek- make sure you&#8217;re found!</title>
		<link>http://www.bitesize-marketing.co.uk/blog/uncategorized/bitesize-marketing-presenting-web-site-hide-and-seek-make-sure-youre-found</link>
		<comments>http://www.bitesize-marketing.co.uk/blog/uncategorized/bitesize-marketing-presenting-web-site-hide-and-seek-make-sure-youre-found#comments</comments>
		<pubDate>Wed, 04 Nov 2009 11:12:32 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[Bitesize Marketing]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[SEO]]></category>

		<guid isPermaLink="false">http://www.bitesize-marketing.co.uk/blog/uncategorized/bitesize-marketing-presenting-web-site-hide-and-seek-make-sure-youre-found</guid>
		<description><![CDATA[On November 20th 2009 at Madejski Stadium there will be a &#8216;Women mean business&#8217; conference.  
This event will bring together women who are already running their own businesses.  The event is a great way to network, share ideas and also learn from the free seminars.
Lisa Archer, Owner of Bitesize Marketing, will be presenting [...]]]></description>
			<content:encoded><![CDATA[<p>On November 20th 2009 at Madejski Stadium there will be a &#8216;Women mean business&#8217; conference.  </p>
<p>This event will bring together women who are already running their own businesses.  The event is a great way to network, share ideas and also learn from the free seminars.</p>
<p>Lisa Archer, Owner of Bitesize Marketing, will be presenting on SEO.  During this session Lisa will provide you with practical tips and advice on Search Engine Optimisation (SEO) which is fast becoming one of the most powerful strategies to drive new business.     </p>
<p>For more information on this conference and to register your interest for Lisa&#8217;s presentation please visit www.wmbreading.co.uk </p>
]]></content:encoded>
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		<slash:comments>1</slash:comments>
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		<title>Seven Social Media Marketing Tips</title>
		<link>http://www.bitesize-marketing.co.uk/blog/uncategorized/seven-social-media-marketing-tips</link>
		<comments>http://www.bitesize-marketing.co.uk/blog/uncategorized/seven-social-media-marketing-tips#comments</comments>
		<pubDate>Tue, 14 Apr 2009 17:42:23 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[brands]]></category>
		<category><![CDATA[Online communities]]></category>
		<category><![CDATA[social media]]></category>
		<category><![CDATA[Social media marketing]]></category>
		<category><![CDATA[Social media marketing strategy]]></category>
		<category><![CDATA[Top tips for Social Media Marketing]]></category>
		<category><![CDATA[Top Tips for Social Networking]]></category>

		<guid isPermaLink="false">http://www.bitesize-marketing.co.uk/blog/?p=13</guid>
		<description><![CDATA[If you are struggling to keep abreast of all the latest buzz terms and most importantly understand how you can successfully develop a social media marketing strategy for your company then this article, "Seven Social Media Marketing Tips" is for you.   ]]></description>
			<content:encoded><![CDATA[<p><span style="font-size: 12pt; color: black; font-family: &quot;Times New Roman&quot;,&quot;serif&quot;; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-ansi-language: EN-GB; mso-fareast-language: EN-GB; mso-bidi-language: AR-SA;"></p>
<p class="MsoNormal" style="margin: 0cm 0cm 10pt;"><span style="font-family: Calibri;">To tweet or not to tweet is just one of the latest conundrums to challenge even the most astute marketer. <span style="mso-spacerun: yes;">  </span>If you are struggling to keep abreast of all the latest buzz terms and most importantly understand how you can successfully develop a social media marketing strategy for your company then this article is for you.<span style="mso-spacerun: yes;">  </span></span></p>
<p class="MsoNormal" style="margin: 0cm 0cm 10pt;"><span style="font-family: Calibri;">Before we go any further lets get one thing straight.<span style="mso-spacerun: yes;">  </span>Social media marketing is NOT just a medium it’s a fundamental shift in the way we communicate.<span style="mso-spacerun: yes;">  </span>Brands need to stop controlling communication and instead engage in a constant dialogue with their target community.<span style="mso-spacerun: yes;">   </span>Get it right and the rewards are immense get it wrong and the risk are even greater.<span style="mso-spacerun: yes;">  </span><span style="mso-spacerun: yes;"> </span></span></p>
<p class="MsoNormal" style="margin: 0cm 0cm 10pt;"><span style="font-family: Calibri;">To help ensure you are on the right path for success I have created 7 top tips for social marketing </span></p>
<p style="background: white; margin-left: 36pt; text-indent: -18pt; mso-list: l0 level1 lfo1;"><span style="font-size: 11pt; font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US; mso-bidi-font-family: Calibri;"><span style="mso-list: Ignore;">1.<span style="font: 7pt &quot;Times New Roman&quot;;">       </span></span></span><strong style="mso-bidi-font-weight: normal;"><span style="font-size: 11pt; font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US;">Research your customers</span></strong><span style="font-size: 11pt; font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US;">- The first step is to map out where your customers/potential customers are online. What networks and forums do they belong?<span style="mso-spacerun: yes;">  </span>What blogs do they write and/or contribute to?<span style="mso-spacerun: yes;">  </span></span></p>
<p style="background: white; margin-left: 36pt; text-indent: -18pt; mso-list: l0 level1 lfo1;"><span style="font-size: 11pt; font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US; mso-bidi-font-family: Calibri;"><span style="mso-list: Ignore;">2.<span style="font: 7pt &quot;Times New Roman&quot;;">       </span></span></span><strong style="mso-bidi-font-weight: normal;"><span style="font-size: 11pt; font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US;">Listen hard</span></strong><span style="font-size: 11pt; font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US;">- <span style="mso-spacerun: yes;">  </span>Your listening skills are crucial to understand your customers.<span style="mso-spacerun: yes;">  </span>What are they saying and what<span style="mso-spacerun: yes;">  </span>are they <span style="mso-spacerun: yes;"> </span>interested in and what are they not? <span style="mso-spacerun: yes;">  </span>You will also uncover invaluable information on their drivers and key challenges.<span style="mso-spacerun: yes;">  </span>Monitor key blogs, social networks and RSS feeds.<span style="mso-spacerun: yes;">  </span><span style="mso-spacerun: yes;">  </span>Take note of your you key influencers within the communities-<span style="mso-spacerun: yes;">  </span>these are made up of the most active online individuals.<span style="mso-spacerun: yes;">  </span></span></p>
<p style="background: white; margin-left: 36pt; text-indent: -18pt; mso-list: l0 level1 lfo1;"><span style="font-size: 11pt; font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US; mso-bidi-font-family: Calibri;"><span style="mso-list: Ignore;">3.<span style="font: 7pt &quot;Times New Roman&quot;;">       </span></span></span><strong style="mso-bidi-font-weight: normal;"><span style="font-size: 11pt; font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US;">Monitor your competition</span></strong><span style="font-size: 11pt; font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US;">-<span style="mso-spacerun: yes;">   </span>Research your top five competitors to find out what groups they have created and the groups they have contributed to. What are they adding to the discussion?<span style="mso-spacerun: yes;">  </span>Are the liked?<span style="mso-spacerun: yes;">  </span>Are people interested in what they have to say? Do they have a blog and is it updated regularly? You can glean so much intelligence from what your competitors are doing right and equally what they are doing wrong.<span style="mso-spacerun: yes;">  </span></span></p>
<p style="background: white; margin-left: 36pt; text-indent: -18pt; mso-list: l0 level1 lfo1;"><span style="font-size: 11pt; font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US; mso-bidi-font-family: Calibri;"><span style="mso-list: Ignore;">4.<span style="font: 7pt &quot;Times New Roman&quot;;">       </span></span></span><strong style="mso-bidi-font-weight: normal;"><span style="font-size: 11pt; font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US;">Be open</span></strong><span style="font-size: 11pt; font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US;">- You must encourage people to engage in a dialogue with you.<span style="mso-spacerun: yes;">  </span>You need to deal with your customers in public.<span style="mso-spacerun: yes;">  </span>Remember that only a handful of your customers are going to want to talk to you but how you handle those that do influence everyone else.<span style="mso-spacerun: yes;">  </span>All your customers and potential customers will want to know that your organisation encourages customer feedback (positive and negative) and listens then responds.<span style="mso-spacerun: yes;">   </span>Create a customer forum and ensure you dedicate a resource that focuses on prompt responses.<span style="mso-spacerun: yes;">  </span></span></p>
<p style="background: white; margin-left: 36pt; text-indent: -18pt; mso-list: l0 level1 lfo1;"><span style="font-size: 11pt; font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US; mso-bidi-font-family: Calibri;"><span style="mso-list: Ignore;">5.<span style="font: 7pt &quot;Times New Roman&quot;;">       </span></span></span><strong style="mso-bidi-font-weight: normal;"><span style="font-size: 11pt; font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US;">Add value to be accepted</span></strong><span style="font-size: 11pt; font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US;">- You don’t want to be a virtual “room filler” watching conversations take place. You want to be engaging, interesting and thought provoking.<span style="mso-spacerun: yes;">  </span>Here you need to let your creative juices flow.<span style="mso-spacerun: yes;">  </span>Focus your energy on creating content that is relevant, topical and freely available and at all costs avoid putting barriers around your content.<span style="mso-spacerun: yes;">  </span><span style="mso-spacerun: yes;"> </span></span></p>
<p style="background: white; margin-left: 36pt; text-indent: -18pt; mso-list: l0 level1 lfo1;"><strong style="mso-bidi-font-weight: normal;"><span style="font-size: 11pt; font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US; mso-bidi-font-family: Calibri;"><span style="mso-list: Ignore;">6.<span style="font: 7pt &quot;Times New Roman&quot;;">       </span></span></span></strong><strong style="mso-bidi-font-weight: normal;"><span style="font-size: 11pt; font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US;">Be patient</span></strong><span style="font-size: 11pt; font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US;"> –You need to adopt a long term view on social media marketing.<span style="mso-spacerun: yes;">  </span>You must dedicate resource(s) to online communities and ensure you are regularly contributing and adding fresh content.<span style="mso-spacerun: yes;">  </span>By integrating social media marketing into other elements are your marketing mix you are far more likely to drive awareness of your brand and be perceived a key player within your market.<span style="mso-spacerun: yes;">  </span><strong style="mso-bidi-font-weight: normal;"></strong></span></p>
<p style="background: white; margin-left: 36pt; text-indent: -18pt; mso-list: l0 level1 lfo1;"><span style="mso-list: Ignore;">7.<span style="font: 7pt &quot;Times New Roman&quot;;">      </span></span><strong style="mso-bidi-font-weight: normal;"><span style="font-size: 11pt; font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US;">Measure-</span></strong><span style="font-size: 11pt; font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US;"> With all aspects of marketing the return on investment (ROI) is key and social media marketing is no exception.<span style="mso-spacerun: yes;">  </span>There are no hard and fast rules of what to measure and over time you will create your own success metrics.<span style="mso-spacerun: yes;">  </span>Here are a few I’ve created to get you started.<span style="mso-spacerun: yes;">  </span></span></p>
<p style="background: white; margin: 0cm 0cm 0pt 72pt; text-indent: -18pt; mso-list: l0 level2 lfo1;"><span style="font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7pt &quot;Times New Roman&quot;;">         </span></span></span><span style="font-size: 11pt; font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US;">Capture your unique site visitors (daily and weekly)</span></p>
<p style="background: white; margin: 0cm 0cm 0pt 72pt; text-indent: -18pt; mso-list: l0 level2 lfo1;"><span style="font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7pt &quot;Times New Roman&quot;;">         </span></span></span><span style="font-size: 11pt; font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US;">Record the nature feedback your customers give you</span></p>
<p style="background: white; margin: 0cm 0cm 0pt 72pt; text-indent: -18pt; mso-list: l0 level2 lfo1;"><span style="font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7pt &quot;Times New Roman&quot;;">         </span></span></span>The number of <span style="font-size: 11pt; font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US;">conversations you start and those you contribute to, the nature of the conversation and the thread popularity </span></p>
<p style="background: white; margin: 0cm 0cm 0pt 72pt; text-indent: -18pt; mso-list: l0 level2 lfo1;"><span style="font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7pt &quot;Times New Roman&quot;;">         </span></span></span><span style="font-size: 11pt; font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US;">Number of back links you add</span></p>
<p style="background: white; margin: 0cm 0cm 0pt;"><span style="font-size: 11pt; font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US;"> </span></p>
<p style="background: white; margin: 0cm 0cm 0pt;"><span style="font-size: 11pt; font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US;">Social media marketing is not an exact science however used effectively you can reap huge rewards.<span style="mso-spacerun: yes;">   </span></span></p>
<p style="background: white;"><span style="font-size: 11pt; font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US;">Good luck and happy networking</span></p>
<p style="background: white;"><span style="font-size: 11pt; font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US;"> Lisa</span></p>
<p style="background: white;"><span style="font-size: 11pt; font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US;">References:</span></p>
<p style="background: white;"><span style="font-size: 11pt; font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US;">Chapman, T., 2009.<span style="mso-spacerun: yes;">  </span>Communities are not a right- they are a privilege.<span style="mso-spacerun: yes;">  </span>B2B Magazine, April 09. P43</span></p>
<p style="background: white;"><span style="font-size: 11pt; font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US;">Five things your brand should ask about social media in 2009, Fresh Networks Blog, December 2008 <a href="http://blog.freshnetworks.com/2008/12/five-things-your-brand-should-ask-about-social-media-in-2009/">http://blog.freshnetworks.com/2008/12/five-things-your-brand-should-ask-about-social-media-in-2009/</a></span></p>
<p style="background: white;"><span style="font-size: 11pt; font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US;">Five ways to engage your customers in 2009, Fresh Networks Blog, December 2008 <a href="http://blog.freshnetworks.com/2008/12/five-ways-to-engage-your-customers-in-2009">http://blog.freshnetworks.com/2008/12/five-ways-to-engage-your-customers-in-2009</a></span></p>
<p style="background: white;"><span style="font-size: 11pt; font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US;">Fleet, D., 2008. Success Beckons the Social Media-Driven Enterprise.<span style="mso-spacerun: yes;">  </span><a href="http://www.socialmediatoday.com/SMC/62704">http://www.socialmediatoday.com/SMC/62704</a></span></p>
<p style="background: white;"><span style="font-size: 11pt; font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin;">Meadows-Klue, D.<span style="mso-spacerun: yes;">  </span>2009.</span><span style="font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin;"><span style="mso-spacerun: yes;">  </span></span><span style="font-size: 11pt; font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin;"><a href="http://seminarstreams.com/app/content_play.asp?pid=116&amp;mcid=44"><span style="color: windowtext; text-decoration: none; text-underline: none;">Getting social media marketing to deliver real business results</span></a></span><span style="font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin;"><br />
</span><span style="font-size: 11pt; font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin;">Technology for Marketing and Advertising Event, February 2009.<span style="mso-spacerun: yes;">  </span><a href="http://www.seminarstreams.com/TFM&amp;A-keynotes.asp">http://www.seminarstreams.com/TFM&amp;A-keynotes.asp</a></span></p>
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